Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPREP4510 Mapping and Delivery Guide
Manage short-term or holiday letting

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPREP4510 - Manage short-term or holiday letting
Description
Employability Skills
Learning Outcomes and Application This unit specifies the skills and knowledge required to manage short-term or holiday letting where a residential tenancy agreement is not required.It includes managing bookings, maintaining premises and processing funds for deposit, accommodation, cancellations and miscellaneous charges, with a focus on providing professional guest service and satisfaction.This unit applies to industry professionals in real estate.State or territory licensing requirements may apply to this unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage bookings.
  • Coordinate bookings via all booking platforms and record in booking system.
  • Identify and resolve conflict of booking dates or double bookings.
  • Manage deposits and provide cancellation and refund information.
  • Provide accurate information to potential guests about property features, facilities and local area.
       
Element: Manage guest stay.
  • Manage reception, check in, property access and support services.
  • Manage guest payments.
  • Receive and respond to special requests from guests.
  • Manage housekeeping services, cleaning and inventory maintenance.
  • Manage resolution of complaints and guest dissatisfaction.
  • Follow check out procedures.
  • Survey guest experience.
  • Monitor and respond to guest comments and feedback on property.
       
Element: Market property for short-term letting.
  • Identify and document property features.
       
Element: Identify and document rates for short-term letting based on seasonal factors, minimum stay and owner instructions.
       
Element: Prepare marketing and communication materials based on property features and owner instructions.
       
Element: Confirm property marketing plan with owner, including budget, fees and charges.
       
Element: Implement property marketing activities.
       
Element: Monitor effectiveness of property marketing activities and communicate recommendations for changes to marketing plan to owner.
  • Coordinate bookings via all booking platforms and record in booking system.
       
Element: Identify and resolve conflict of booking dates or double bookings.
       
Element: Manage deposits and provide cancellation and refund information.
       
Element: Provide accurate information to potential guests about property features, facilities and local area.
  • Manage reception, check in, property access and support services.
       
Element: Manage guest payments.
       
Element: Receive and respond to special requests from guests.
       
Element: Manage housekeeping services, cleaning and inventory maintenance.
       
Element: Manage resolution of complaints and guest dissatisfaction.
       
Element: Follow check out procedures.
       
Element: Survey guest experience.
       
Element: Monitor and respond to guest comments and feedback on property.
       
Element: Manage property condition.
  • Conduct and record property inspection.
       
Element: Respond to issues with property condition arising from guest stay.
       
Element: Identify and document repairs required to property.
       
Element: Communicate repair requirements with owner and obtain instructions.
       
Element: Organise and manage repairs based on owner instructions, quotes obtained and specified standards.
       
Element: Provide property reports.
  • Produce reports for owner including occupancy/vacancy rates, income and expenses.
       
Element: Identify opportunities for improvements to property or marketing to achieve optimum occupancy rates.
       
Element: Communicate reports, including opportunities for improvement, to owner and take instructions for additional agency services.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Coordinate bookings via all booking platforms and record in booking system. 
Identify and resolve conflict of booking dates or double bookings. 
Manage deposits and provide cancellation and refund information. 
Provide accurate information to potential guests about property features, facilities and local area. 
Manage reception, check in, property access and support services. 
Manage guest payments. 
Receive and respond to special requests from guests. 
Manage housekeeping services, cleaning and inventory maintenance. 
Manage resolution of complaints and guest dissatisfaction. 
Follow check out procedures. 
Survey guest experience. 
Monitor and respond to guest comments and feedback on property. 
Identify and document property features. 
 
 
 
 
Coordinate bookings via all booking platforms and record in booking system. 
 
 
Manage reception, check in, property access and support services. 
 
 
 
 
 
 
 
Conduct and record property inspection. 
 
 
 
 
Produce reports for owner including occupancy/vacancy rates, income and expenses. 
 
 

Forms

Assessment Cover Sheet

CPPREP4510 - Manage short-term or holiday letting
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPREP4510 - Manage short-term or holiday letting

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: